Test another website or app first, then switch between Wi-Fi and mobile data. Reopen FanDuel after each change so you can tell whether the problem follows your connection or stays with the service.
How can I tell what is causing the problem?
A wider interruption is more likely when FanDuel fails on more than one device or connection. A local problem is more likely when other services also fail, or when FanDuel works after you change networks.
Try the site in a different browser, or try the app if the browser fails. If only one device has the problem, restart that device before treating the issue as a wider outage.
What should I do if the site or app will not open?
Reconnect your device, close the app or browser completely, and open it again. Then try the other connection type or the other access method.
- 1Test another website or app
- 2Switch between Wi-Fi and mobile data
- 3Close and reopen the app or browser
- 4Restart your phone or device
- 5Try FanDuel using the other access method
A blank page, a loading loop, or an immediate app closure can come from a connection or device issue. Changing one thing at a time makes the cause easier to isolate.
What if I cannot sign in?
A sign-in problem is different from a site or app that will not load at all. If the page opens but your account does not accept the sign-in attempt, the issue is at the account-access stage rather than the loading stage.
If the sign-in screen itself will not appear, return to the connection and restart steps above. A working page with a failed sign-in points to the account-access stage; a page that never loads points to the connection, device, or service stage.
Your move
FanDuelWhich phone platforms support the app?
FanDuel offers an app for Android in Google Play and an app for iOS in the App Store. You can read about the phone app or find the download options before trying the app as an alternative to the site.
FanDuel’s iOS app requires iOS 15.1 or later in the App Store and takes about 299.6 MB. An iPhone that does not meet the operating-system requirement cannot run that app version.
Why might an app or page stop working?
Connection interruptions
Weak Wi-Fi, mobile-data interruptions, or a network that blocks a connection can stop a page from loading. These signs point to a local connection fault rather than proving FanDuel itself is unavailable.
Device or browser problems
An outdated phone system, a stuck browser session, or an app process that has stopped responding can prevent access. Close the affected software, restart the device, and try the other access method.
What should I do while a service problem continues?
Do not keep repeating a failed action while the same error remains. Record whether the site or app failed, which connection you used, and whether another device behaved the same way.
When access returns, make sure you are looking at the correct account page before taking any betting or account action. A delayed page can leave an earlier request unresolved, so allow the screen to refresh before trying again.
Independent support
- Gambling Support BC (British Columbia), 1-888-795-6111
- ConnexOntario, 1-866-531-2600
- Responsible Gambling Council
- AGLC Self-Exclusion Program (Alberta), 1-844-468-8034
- Jeu : aide et référence (Quebec), 1 800 461-0140
- BetGuard (Ontario), 1-833-776-7171
